Veritas explorer is a utility provided by Symantec to collect the necessary system information along with their products veritas volume manager and veritas cluster information.If you just run the veritas explorer,it will collect all their product information,logs,cores and other information for investigation. You have to provide the veritas explorer if you need any assistance from veritas/Symantec.But some times, if you have more veritas filesystem ,then this utility will try to collect all the meta information and that may fill up your root/tmp filesystem.
Here we will see how to navigate to veritas explorer on Solaris system and how we can run the explorer for each modules.
1. Login to Solaris system and navigate to the below mentioned directory.
[root@UA-GL ~]# cd /opt/VRTSspt/ [root@UA-GL /opt/VRTSspt]# ls -lrt total 20 -rwxr-xr-x 1 root other 2524 Jul 6 2010 README.VRTSspt drwxr-xr-x 3 root other 512 Aug 18 01:25 CVM drwxr-xr-x 5 root other 512 Aug 18 01:25 FS drwxr-xr-x 2 root other 512 Aug 18 01:25 DataCollector drwxr-xr-x 2 root other 1024 Aug 18 01:25 FirstLook drwxr-xr-x 2 root other 512 Aug 18 01:25 VCS drwxr-xr-x 4 root other 1024 Aug 18 01:25 VRTSexplorer drwxr-xr-x 6 root other 512 Aug 18 01:25 VVR [root@UA-GL /opt/VRTSspt]# cd VRTSexplorer [root@UA-GL /opt/VRTSspt/VRTSexplorer]# ls -lrt |grep VRTSexplorer -rwxr-xr-x 1 root other 4740 Jun 9 2010 VRTSexplorer [root@UA-GL /opt/VRTSspt/VRTSexplorer]#
2.Execute the “VRTSexplorer” to collect complete environment detail collection.
[root@UA-GL /opt/VRTSspt/VRTSexplorer]# ./VRTSexplorer VRTSexplorer: Initializing. VRTSexplorer: Please enter case number, or just hit enter: VRTSexplorer: Please select a destination directory (default: /var/tmp):
3.If you want to collect the information only for veritas cluster,then you can use the below command.
[root@UA-GL /opt/VRTSspt/VRTSexplorer]# ./VRTSexplorer vcs VRTSexplorer: Initializing. VRTSexplorer: Please enter case number, or just hit enter: VRTSexplorer: Please select a destination directory (default: /var/tmp):
4.If you want to collect vxvm information, you can use vxvm key word.
[root@UA-GL /opt/VRTSspt/VRTSexplorer]# ./VRTSexplorer vxvm VRTSexplorer: Initializing. VRTSexplorer: Please enter case number, or just hit enter: VRTSexplorer: Please select a destination directory (default: /var/tmp):
5.The same way you can run the veritas explorer for vxfen module using “vxfen” keyword and vxnbu keyword for netbackup.
Once the veritas explorer has been completed,you need to upload the output file in to veritas ftp site.
Once the veritas explorer has been completed,you need to upload the output file in to veritas ftp site.
Connect to the FTP site: # ftp ftp.veritas.com Name (ftp.veritas.com ):Symsupport 331 User symsupport okay, need password. Password: *********** 230 Restricted user logged in. Remote system type is UNIX. Using binary mode to transfer files. ftp> While logged into the FTP server as the customer user, it is not possible to list any files or directories. It is important that the below steps are followed exactly: Change into the /incoming directory: ftp> cd /incoming Set FTP mode to binary: ftp> bin Upload the file that was created above: ftp> put VRTSexplorer_xxxxxxx_ua-gl.tar.gz Close the ftp connection: ftp> bye
Veritas will analyze the explorer logs and they can determine the root cause if your system has any issue with veritas products.
Hope this informative to you. Thank you visiting UnixArena.